Location: (100% Onsite) – Candidate can select one of the following work locations:
- Doral, FL
- Tallahassee, FL
Candidate Responsibilities:
- Contact complainants to discuss the details of the complaints that are filed.
- Review applicable requirements and compare them with complaints to analyze the issue.
- Communicate with the public, so good customer service skills are a MUST.
- Advise complainant that the case is being closed and explain the reason.
- Provide any resources or referrals, as appropriate.
- Send a written correspondence to the complainant once approved by the supervisor.
- Close the case out by adding the appropriate codes and activities.
- Document the actions in the case management system.
Candidate Required Skills:
- Communicate verbally and in writing appropriately
- Read and interpret applicable regulations and requirements
- Previous experience working with the public in a professional work environment
- Exceptional organizational skills
- Commit to the project timeline
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