Location: Jersey City, New Jersey
Hybrid – 3 days in a week
Open to W2 Candidates – No C2C
Support in-house business applications, data pipelines, and infrastructure for middle- and back-office functions supporting derivative trades.
Role Objectives
- Ensure business continuity by resolving application issues, whether user-reported or automatically detected, in a timely manner.
- Improve system stability through structured problem management, operability practices, and SRE methodologies.
- Identify and address ambiguous, unstructured issues while establishing clear ownership and durable support documentation.
- Create dashboards to monitor system health and generate stability reports.
- Reduce operational toil through automation of support and monitoring activities.
Job Description
- Investigate and resolve technical and data issues requiring in-depth debugging of production applications, including situations where the problem or ownership is unclear.
- Monitor systems and proactively manage disruptions to ensure reports and critical processes are completed within SLA.
- Troubleshoot across applications, data flows, infrastructure, batch processes, APIs, integrations, and upstream data pipelines.
- Use logs, documentation, system data, and user inputs to identify root causes and improve early detection.
- Assist and communicate effectively with users during incidents, providing clear and audit-ready updates.
- Collaborate with technical and business teams to provide 24×6 support and drive issues through resolution.
- Maintain documentation, runbooks, and incident records in compliance with audit requirements.
Qualifications and Skills
- 3–5 years of experience in production support or related roles, with the ability to troubleshoot ambiguous issues and drive resolution.
- Experience with incident management, problem analysis, and improving production support processes.
- Mid-to-advanced SQL skills and experience with Python, Perl, or PowerShell for troubleshooting, monitoring, and automation.
- Programming experience enabling real-time application debugging and code-level troubleshooting.
- Working knowledge of financial services, derivative trades, asset classes, and related business processes.
- Strong collaboration and communication skills when working with business and technical stakeholders during disruptions.
- Exposure to Copilot, Power Automate, or scripting to reduce repetitive operational tasks.
Experience That Adds Value
- Improving monitoring, reducing alert noise, and increasing production system diagnosability.
- Implementing safe technical changes across applications, infrastructure, and batch processes.
- Onboarding systems into production support with clear ownership boundaries and durable documentation.
Preferred Mindset
- Comfortable operating in ambiguous, high-pressure environments.
- Takes ownership through resolution rather than simply escalating tickets.
- Methodical, curious, analytical, and collaborative.
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