KYC Quality Control (QC) Specialist

Work Type: 100% Remote

Compensation: Up to $60/hr (W2 only)

Experience: 3–5 years

Summary

Within the Compliance Operations Department, the Account Control Group (ACG) QC is responsible for performing processes related to Know Your Customer (KYC/CIP) and assessing the quality of KYC folders. The specialist reports to the ACG Associate or ACG VP and performs specialized tasks, including quality checking KYC profiles, reviewing analyst work, resolving complex matters, and escalating issues as appropriate.

Responsibilities

• Ensure operational efficiencies and customer data integrity in accordance with internal policies and AML/BSA/OFAC regulations.
• Provide quality control of KYC Periodic Reviews and CIP customer information.
• Ensure adherence to the KYC program and recommend policy improvements.
• Verify that CIP and mandatory DD/EDD information is complete and accurate.
• Collect and review KYC documentation from Relationship Managers (RM) within required timeframes.
• Confirm verification documents and analyst work are completed on time.
• Maintain evidence of search results and escalate potential matches to the BSA Officer.
• Troubleshoot KYC/CIP systems and related subsystems.
• Perform quality checks on customer record updates, alerts, and case reviews.
• Develop, implement, and maintain compliance programs aligned with FCC standards.
• Conduct audits, investigations, and regulatory reviews.
• Collaborate with legal, risk, and operations teams to mitigate compliance risks.

Qualifications

• Strong knowledge of AML, Bank Secrecy Act (BSA), and OFAC regulations.
• Strong knowledge of KYC (Know Your Customer) processes and regulations.
• Good judgment, urgency, accountability, and time management skills.
• Strong critical thinking and problem-solving abilities.
• Good interpersonal skills.
• Strong written and verbal communication skills.
• Experience in regulatory compliance, audit, or risk management.
• Proficiency in compliance systems and Microsoft Office.

Additional Requirements

• Work Experience: 3–5 years in Financial Services or back-office operations.
• Education: Bachelor’s degree (BA/BS) or equivalent experience.
• Certifications: CAMS preferred.

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