About the Role
We are seeking an experienced AI Engineer to oversee the delivery, performance, and continuous improvement of IT services supporting a healthcare organization. This role is critical to ensuring high availability, security, and compliance of systems that directly support clinical, administrative, and patient-facing operations.
The ideal candidate brings strong IT service management discipline, leadership skills, and experience operating in regulated environments where uptime, data protection, and responsiveness are essential.
Key Responsibilities
IT Service Delivery & Operations
-
Own the end-to-end delivery of IT services across clinical, operational, and corporate systems
-
Ensure consistent, reliable, and high-quality IT service performance aligned with business and patient care needs
-
Manage day-to-day IT operations, including incident, problem, change, and service request management
-
Serve as the primary escalation point for major incidents and service outages
ITSM & Process Governance
-
Implement and manage IT Service Management (ITSM) processes aligned with ITIL best practices
-
Establish and maintain service catalogs, SLAs, OLAs, and KPIs
-
Drive root-cause analysis and continuous improvement initiatives
-
Lead change management processes to minimize disruption to patient care and clinical workflows
Compliance, Security & Risk
-
Ensure IT services comply with healthcare regulations and standards (e.g., HIPAA, HITECH, SOC 2, HITRUST, as applicable)
-
Partner with Security, Compliance, and Privacy teams to safeguard PHI and sensitive data
-
Support audits, risk assessments, and regulatory reporting related to IT services
Vendor & Stakeholder Management
-
Manage relationships with third-party vendors, managed service providers, and technology partners
-
Oversee vendor performance against SLAs and contractual obligations
-
Collaborate closely with clinical leadership, operations, and executive stakeholders
-
Translate business and clinical requirements into service delivery improvements
Team Leadership & Development
-
Lead, mentor, and develop IT service desk and operations teams
-
Promote a culture of accountability, customer service, and continuous improvement
-
Ensure appropriate staffing, training, and coverage for critical systems