? Critical Requirements
- W2 only — no C2C or 1099
- 3–5 years of experience in Help Desk, IT support, or customer-facing technical support
Responsibilities
- Serve as Tier 1 intake and support for user inquiries related to Varonis-driven remediation efforts
- Conduct targeted user outreach (email, Teams, calls) to impacted users to drive remediation actions
- Clearly explain remediation requirements to non-technical users, including removal of inappropriate access (Ghost Drives) and elimination of sensitive data such as passwords in plain text
- Track and document user responses, actions, and exceptions in ticketing or tracking tools
- Perform initial triage and issue classification, escalating complex cases to Cybersecurity or L2 teams as needed
- Support campaign-based remediation efforts including follow-ups and reporting on completion status
- Maintain standardized documentation and FAQs to ensure a consistent user experience
- Ensure all interactions align with internal data protection and risk reduction objectives
- Troubleshoot software and hardware issues, support post-go-live remediation, and conduct manned office hours for Active Directory users
Required Qualifications
Active Directory — Users, Groups & Access
File Shares & Permissions
Ticketing & Case Management Tools
Varonis (Remediation Support)
OneDrive & Network Drive Management
Microsoft 365 (Teams, SharePoint)
User Outreach & Communication
Data Protection & Risk Reduction
- Basic understanding of Active Directory concepts including users, groups, and access controls
- Familiarity with file share permissions and data exposure scenarios
- Strong communication skills — ability to clearly explain technical issues to non-technical users
- Experience working with ticketing systems or case management tools
- Strong attention to detail with the ability to track multiple concurrent user interactions
- Comfortable operating in a structured, process-driven environment
- Highly responsive, organized, and results-oriented